About the Role

The AI Prompt Specialist will work with CoCounsel’s Enterprise customer success and engineering teams to manage and execute large-scale projects leveraging the product’s advanced AI technology. As the AI Prompt Specialist, you will work closely with CoCounsel’s Enterprise clients to determine the best methods of prompting our AI to accomplish a wide range of tasks and determining how CoCounsel can be used to solve their challenges. This role also involves documenting best practices for prompting CoCounsel to build up a library of tools and tutorials that allows others to learn prompt engineering. You will also need to be comfortable communicating with clients, as this is a customer-facing heavy role.
 

As the Customer Solutions Specialist, You Will:

• Discover, test, and document best practices for a wide range of tasks relevant to our customers.

• Build up a library of high quality prompts or prompt chains to accomplish a variety of tasks, with an easy guide to help users search for the one that meets their needs.

• Build a set of tutorials and interactive tools that teach the art of prompt engineering to our customers.

• Work with large enterprise customers on their prompting strategies.

About You

• You have a J.D.

• Are experienced in customer-facing roles.

• Have at least basic programming skills and would be comfortable writing small Python programs.

• Have at least a high level familiarity with the architecture and operation of large language models.

• Understand due diligence, eDiscovery, working with large documents, data rooms, etc. and how to use technology to "find the needle in the haystack"

• Are an excellent communicator, and love teaching technical concepts and creating high quality documentation that helps out others.

• Are excited to talk to motivated customers and help solve their problems.

• Have a creative hacker spirit and love solving puzzles.

• Have an organizational mindset and enjoy building teams from the ground up.

• You think holistically and can proactively identify the needs of an organization.

• Make ambiguous problems clear and identify core principles that can translate across scenarios.

• Have a passion for making powerful technology safe and societally beneficial.

• You anticipate unforeseen risks, model out scenarios, and provide actionable guidance to internal stakeholders.

• Think creatively about the risks and benefits of new technologies, and think beyond past checklists and playbooks.

• You stay up-to-date and informed by taking an active interest in emerging research and industry trends.

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What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

• Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The location(s) for this role include one or more of the following states: CA, CO, CT, IL, NV, TX, WA and/or remote. The base compensation range for the role in any of those locations is $102,200 - $189,800. The base compensation range in other locations may vary. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.This job posting will close 08/30/2024.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.