Responsibilities

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
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Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
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About
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
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About the team
Our Safety Operations undertake international product safety & relating model data labelling and strategies improvement business, which includes training and optimizing the existing safety and related models, verifying the effects of the models, assisting in the optimization of safety and related strategies, improving moderation efficiency and ensuring the safety of the platform and users.
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Responsibilities
- Leading overall Safety Operations team for KL site which includes leader, QA, SME, Labeller and trainer roles, responsible for overall project delivery & execution for all key pillars which includes T&S and related model labelling, risk strategy analysis and metrics monitoring.
- Develop a strategy and support the business delivery of policy/guidelines/SOP optimization, quality management, RCA logic, data analysis and all to support the end to end project success.
- Develop and lead the execution of the whole team by optimizing team structure, cooperation process to meet high business expectations.
- Coach and enable team leads on people management and initiatives, by providing regular feedback and mentoring.
- Coach and support leads to developing and/or enhancing the Quality framework, methods for performance management, tracking KPIs, and working for any performance improvement initiatives.
- Work with Ops Leadership and XFN teams to understand various project nature in order to ensure alignment of quality assessment procedures and data delivery with product strategies.
- Partner with cross functional partners to develop and effective partnership that delivers on business requirements.
- Lead your team to detect, land and optimize any efficiency, productivity and accuracy improvement opportunities.
- Analyse data first hand to validate recommendations made by your team in order to drive continuous quality improvement across partner sites and workflows.
- Enhance the quality process with automation of metrics by creation of dashboards.
- Validate information of RCA reports created by your team and present findings to key internal stakeholders.
- Ensure that our BPO partners meet and exceed quality targets and provide support needed to achieve objectives deep dives, make reports & policy recommendations and triage escalations.

Qualifications

Minimum Qualifications
- Minimum Bachelor of Arts/Science degree in Business, Economics or Statistics
- Machine learning/labeling-related experience is strongly preferred
- 3+ years in Content Quality, TnS Operations, or a similar industry
- 3+ years experience of people management and managing managers, (Ideally in a global organisation) with a focus on performance, culture, engagement and people growth and development
- Experience of partnership with BPOs.
- Strong analytical skills with the ability to perform complex data analysis to derive key insights; Able to explain data and trends with excellent communication skills.
- Proficiency in Data Analysis tools such as Microsoft Excel, Tableau or Power BI.
- Experience working cross-functionally, in a highly matrix, global organisation with external and internal teams with the ability to influence leadership.
- Ability to lead effectively, prioritise projects, and ensure the delivery of high quality work under time constraints. Strong experience in Six Sigma, Lean principles, or Operational Maturity methodologies.
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Preferred Qualifications
- Detail oriented with the ability to create and maintain reports, procedures, proposals and presentations.
- Ability to adapt rapidly to changing work environments, work priorities, organisational needs and willingness to work on various projects.
- Outstanding natural communicator , exceptional verbal, written and communication skills. Able to explain data and trends clearly.
- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role.
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Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
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